Sukhpal Singh
Production & Customer Leadership Professional
Toronto, CA.About
Highly motivated professional with 4+ years of impactful experience in production leadership and customer-facing roles, adept at optimizing operations and enhancing client satisfaction. Possessing strong communication skills in English, Hindi, and Punjabi, coupled with proficiency in essential computer applications. Eager to leverage a proven track record in operational efficiency, team coordination, and problem-solving to contribute to a dynamic team environment within the ride-hailing industry.
Work
Elite Sweets
|Line Leader
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Summary
Directed and optimized production line operations, ensuring timely output and maintaining high efficiency standards for a fast-paced manufacturing unit.
Highlights
Led a production team of 15+ members, overseeing daily operations to achieve 98% on-time output and meet stringent production deadlines.
Streamlined inter-departmental communication, improving workflow coordination by 20% and minimizing operational bottlenecks.
Implemented and enforced rigorous quality control protocols, resulting in a 15% reduction in product defects and maintaining compliance with industry hygiene standards.
Proactively identified and resolved critical production issues, reducing equipment downtime by an average of 10% and ensuring uninterrupted operational flow.
Celebration Plaza
|Front Desk Executive
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Summary
Managed comprehensive front desk operations, providing exceptional client service and administrative support for a busy hospitality venue.
Highlights
Provided exceptional customer service to an average of 50+ clients daily, enhancing guest satisfaction and ensuring a positive first impression.
Efficiently managed and processed over 100 reservations and inquiries weekly via phone and email, maintaining a 95% accuracy rate.
Executed diverse administrative tasks, including record-keeping and correspondence, which improved front desk operational efficiency by 10%.
Coordinated logistics and facilitated seamless communication for 10+ major events, ensuring smooth execution and inter-departmental alignment.
Languages
English
Hindi
Punjabi
Skills
Customer Service
Client Relations, Guest Satisfaction, Conflict Resolution, Client Assistance.
Communication
Interpersonal Communication, Verbal Communication, Written Communication, Cross-functional Collaboration.
Computer Applications
Microsoft Excel, Google Sheets, Data Entry, Office Software.
Problem-Solving
Issue Resolution, Critical Thinking, Troubleshooting, Analytical Skills.
Attention to Detail
Accuracy, Quality Assurance, Process Adherence, Meticulousness.
Leadership
Team Leadership, Mentorship, Motivation, Operational Leadership.
Team Coordination
Team Management, Workflow Optimization, Resource Allocation, Inter-departmental Coordination.
Operational Efficiency
Process Improvement, Lean Principles, Productivity Enhancement, Workflow Streamlining.
Quality Control
Product Quality, Hygiene Standards, Safety Regulations, Compliance Monitoring.